FAQ
Below are the questions we’re asked most often. Click on any question to see the answer.
How do I place an order in your store?
You can order directly from our store on Shopify Shop. Select the variant and quantity, click “Buy Now” or “Add to Cart”, fill in the shipping address, choose a payment method, and confirm the order.
Can I change the shipping address or product variant after placing an order?
When the order status is “Pending Payment”, you can cancel the order and place a new one. Once payment is completed and the status becomes “Awaiting Shipment”, you usually cannot modify the address or variant yourself. Please contact customer service immediately with your order number – we will try to contact the logistics provider, but success is not guaranteed.
How long does it take to receive my order?
We ship from Bulacan; the exact delivery time depends on your location and the carrier’s delivery speed.
What should I do if I receive an item missing parts or damaged?
Please take photos/videos within 24 hours of receipt (no later than 2 days) and contact our customer service with your order number and the evidence. We will arrange to send the missing parts, issue a partial refund, or process a return/exchange.
Why was my order automatically cancelled?
1.Not paid within 24 hours；
2.Item out of stock (we will message you – you can choose another item)；3.Shipping address invalid or undeliverable
Can I get an invoice or official receipt?
Sure. After placing your order, please contact our customer service team, and we will send the electronic receipt to your email as soon as possible. We do not provide paper invoices.